Self-exclusion Policy

Scope and purpose

Wk777 provides a formal self‑exclusion policy to support customers who choose to pause or permanently stop gambling activities on the platform. This policy describes the available exclusion options, how to initiate them, their effects, and the steps required to manage or end an exclusion period in accordance with applicable rules and responsible gaming commitments.

Definitions

Self‑exclusion means a customer’s formal decision to restrict access to Wk777 for a defined period. Time‑out denotes a short‑term break during which gambling activity, deposits and withdrawals are blocked for a chosen duration. A cooling‑off period is a mandatory interim phase that begins when a self‑exclusion request is submitted and lasts at least 24 hours before the exclusion takes full effect beyond the initial period.

Self‑exclusion options

• Time‑Out: A temporary break selected by the account holder through the in‑site account settings. The available durations are shown in the account profile. During Time‑Out, all gambling activity, deposits and withdrawals are blocked. Revocation of Time‑Out is only permissible after the initial request, and results in reactivation only after the chosen period has elapsed.
• Self‑Exclusion: A longer cessation of activity chosen from fixed, pre‑set periods. The customer initiates via the account or designated support channel. After submission, a 24‑hour cooling‑off period applies, during which the account is disabled and no gambling activity is allowed. Once the cooling‑off period ends, the available self‑exclusion durations are presented, and the customer must select one of the fixed options. No custom durations are offered.

Initiation and verification

To begin either option, customers should follow the on‑screen prompts in their Wk777 account or contact Customer Support through the standard in‑account communication channel. The exclusion will take effect at the end of the 24‑hour cooling‑off period, subject to the selected duration. The process is recorded to ensure compliance and to prevent circumvention attempts.

Duration, activation and reactivation

Self‑exclusion periods are fixed and offered as pre‑selected options. The minimum self‑exclusion period is six months. At the end of the chosen period, the account is automatically reactivated unless the customer takes a separate action to extend or terminate the exclusion before expiry. During the active exclusion, the customer cannot deposit or withdraw funds or access gambling products.

Revocation during an active exclusion

Requests to revoke an active self‑exclusion or to shorten the period may be submitted in writing or via the electronic support channel. Wk777 will consider such requests in its absolute discretion and may deny them. If a revocation request is denied, the exclusion remains in effect for the originally selected period.

Financial limits and protection

Customers may impose self‑imposed spending limits through the account interface. If a customer exceeds the maximum limit, further actions related to that limit are restricted. Any revision or removal of a limit or exclusion requires a formal request and is subject to assessment by Wk777. Wk777 will take commercially reasonable steps to ensure that promotions are not directed to customers who are self‑excluded, but customers acknowledge that promotional material may be received if external factors cause misrouting or errors beyond Wk777’s control.

Compliance and integrity

Self‑exclusion applies to all accounts registered in the customer’s name with Wk777. The Company may implement technical and administrative measures to enforce exclusion and to detect circumvention attempts. Customers should avoid creating new accounts or altering registration details to bypass exclusion; such actions may be subject to additional safeguards and do not entitle the customer to reinstatement before the expiry of the chosen period.

Support and guidance

Wk777 supports customers seeking help with gambling harm. If you are concerned about your gambling, we encourage seeking professional and independent support services available in your jurisdiction. Wk777 will provide information on how to access appropriate assistance through official channels upon request.